Política de reembolso

Returns & Warranty Information

 

EVparts4x4.com aims to ensure that all items in customer orders are delivered intact and in good condition. Please inspect your items immediately upon receipt of the package and promptly notify us of any missing, damaged, or incorrect items. If we don't receive your feedback within 5 business days of delivery, we'll assume your items arrived in good condition, and EVparts4x4.com will no longer be responsible for any damaged, missing, or incorrect items. We do not cover any installation or service fees.

The parts and accessories listed in our catalog are brand new, genuine products, including replacement, modified, and decorative parts. If you're buying a replacement part, please make sure the Part Number (if applicable) matches, and the vehicle model and year are consistent. Since our parts come from manufacturers, there are strict procedural requirements for processing returns. We encourage customers to work with us under these guidelines, as manufacturers have strict return policies. For more information on return guidelines, please see below.

 

Common RMA Questions

 

1. How do I return an item? All returns require a Return Merchandise Authorization (RMA) form. Customers must contact us and obtain an RMA within 30 calendar days of shipment; large items will be handled on a case-by-case basis. Please submit the form on our website's RMA page. Our customer service team will respond within 24 to 48 hours. We need this time to investigate and resolve the issue based on the situation before we can reply. Please refer to the RMA page for specific steps.

2. Which items are non-returnable? Non-returnable items include, but are not limited to: (1) All electrical parts and components. (2) Oils and other automotive chemicals. (3) Bare engine components. (4) Fuel components. (5) Tools. (6) Printed materials like car stickers. (7) Sales items with more than 20% off. (8) Specially customized items. (9) Parts with hazardous material labels. (10) Opened or unsealed items. (11) Items with a unit price of $10 USD or less. (12) Controlled parts: parts that require a VIN to order to ensure they fit a specific vehicle. Controlled parts include, but are not limited to: emission labels, airbags, seat belts. (13) Items that have been installed, modified, used, or are no longer in new condition. (14) Items not purchased from EVparts4x4.com. (15) Missing, damaged, modified, or unidentifiable original manufacturer labels. (16) Items deemed non-returnable by the manufacturer. (17) Safety parts, including but not limited to: airbags, seat belts.

3. What should I do after receiving an RMA? Once a return is approved, we must receive the returned item related to the RMA within 30 calendar days of the order's shipment date. Returns received after 30 calendar days will not be accepted; large items will be handled on a case-by-case basis. All returned items must be in new, resalable condition, in their original packaging. All returned items must retain their original manufacturer labels unaltered, and the original packaging must not be defaced or marked. If the review is approved, please ensure the RMA form is included in the return package. Use a reliable shipping carrier to send the returned item to the designated return address and provide tracking information through the "Contact Us" section. Alternatively, considering international shipping costs and time, we may negotiate privately with the user for a refund up to the original price.

4. When is an RMA Required?

  • Incorrect Item: Customers are responsible for inspecting all delivered items. If you receive an item you didn't order, you must notify us within 5 business days of receiving the package. If you don't notify us within 5 business days of receipt, we'll no longer be responsible for addressing your issue. If an item is confirmed incorrect: (1) We'll send you a prepaid shipping label via the RMA form; please attach it along with the RMA to the return package. (2) Once we're notified of the incorrect item, we'll send the correct item as a replacement order or process a refund request. Please note that the returned item must still be new, uninstalled, and resalable, with intact original packaging, or your return will be rejected. (3) If a replacement item isn't needed, you can request a refund, which will be processed based on the condition of your returned item.

  • Missing Item: We do our best to ensure your order is complete. All claims for missing items must be made within 5 business days of receiving the item and include necessary supporting documentation. We reserve the right to deny missing item claims after this timeframe. If an item is confirmed missing: (1) The missing item will be shipped at no additional cost. (2) If a required component is missing from a part and that component isn't sold separately, the entire part must be returned to us for a replacement to be sent. (3) If the missing component can be purchased separately, a new order must be placed, and shipping costs paid.

  • Damaged/Defective Item: Customers are responsible for inspecting items and packaging for damage or defects upon receipt. If an item is damaged or defective, please contact us within 5 business days of receiving it. We reserve the right to deny damage claims after this timeframe. If an item is confirmed to be transit-damaged or to have a manufacturing defect: (1) Keep all boxes and materials — the carrier has the right to inspect these items before approving your claim. Customers may need to take the package to the carrier for inspection. (2) Please notify us via the RMA request form within 5 business days so we can file a claim with the shipping company. We'll consult with the shipping company and inform you on how to proceed with the return.

  • Lost Package: If a package is lost in transit and not delivered, the customer must notify us within 5 business days of the estimated delivery date. We'll contact the shipping company to track the lost package. If the shipping company can't locate the lost package, a claim will be filed, and a replacement item or refund will be provided. We won't be responsible for any lost package claims made after this timeframe.

5. What if my return is rejected? If a returned item doesn't meet our return requirements or doesn't include an RMA form, your return will be rejected. Returns may also be rejected if the item is damaged during return shipping. In such cases, customers can choose to have the item returned to them at their own expense. We will hold rejected return packages for 14 business days, after which we are no longer responsible for the returned items.

6. When will I receive my refund or replacement? If the returned item passes inspection, refunds are typically processed within 5 business days of the return delivery. Replacement item shipping times will vary depending on when we receive the return and the availability of the part.

7. Is there a restocking fee? All returned items may be subject to a 20% restocking fee. Based on the specific circumstances, our RMA agents will make special exceptions on a case-by-case basis.